1. Who we are
KIVOZA is a sole-trader digital studio operating under the trading name KIVOZA. KIVOZA provides website design, content creation, video editing and digital solutions.
If you have a question about how your personal information is used, contact kivozadigital@gmail.com.
2. Information we collect
When you send an enquiry through the KIVOZA website, we may collect the information you provide, such as:
- your name;
- your email address;
- the service you are interested in;
- your budget selection; and
- the project details or message you submit.
We do not intentionally ask for sensitive personal information through the project enquiry form. Please do not include sensitive information unless it is genuinely necessary.
3. Why we use your information
We use enquiry information to respond to you, understand your requirements, discuss potential work, prepare proposals or quotes where appropriate, and manage an ongoing business relationship if you become a client.
Depending on the circumstances, the lawful basis may be taking steps at your request before entering into a contract, performance of a contract, legitimate interests in responding to genuine business enquiries, or compliance with a legal obligation.
4. How long we keep information
We aim to keep enquiry information only for as long as it is reasonably necessary for the purpose for which it was collected. As a general approach, enquiries that do not lead to a project may be kept for up to 12 months after the last meaningful contact, unless a longer period is reasonably required for legal, accounting or dispute-resolution purposes.
Information relating to active or completed client work may be retained for longer where necessary to manage the relationship, meet legal or accounting requirements, or establish, exercise or defend legal claims.
5. Who we share information with
KIVOZA does not sell your personal information.
Information may be shared with service providers where this is necessary to operate the business or deliver a service, for example website hosting, email, payment, form-processing or other technical providers. We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and security arrangements are used.
6. Keeping information secure
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Your rights
Depending on the circumstances, UK data protection law gives you rights including to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and data portability. Where processing relies on consent, you may withdraw that consent.
To exercise a relevant right or ask a privacy question, email kivozadigital@gmail.com.
8. Complaints
If you are unhappy with how KIVOZA has handled your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK's Information Commissioner's Office (ICO).
You can find the ICO's current guidance and contact information at ico.org.uk.
9. Changes to this policy
This privacy policy may be updated when KIVOZA's services, technology or legal obligations change. The latest version will be published on this page with its updated date.